Privacy Policy for Myben Verandas

Last updated: 8/12/2025
Data Controller: Myben Verandas
Data Processor (where applicable): BuildBright Leads
ICO Registration Number: ZC030233

1. Introduction

Myben Verandas (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our website, services, or contact us.

We comply with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and all applicable UK privacy laws.

2. What Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide directly

Name
Email address
Phone number
Postal address
Project details or enquiry information
Any additional information sent in communications

b. Information collected automatically

IP address
Browser type and device information
Website usage data via cookies or analytics tools (where consented)

c. Information through third-party lead providers

Where your details are shared with us through BuildBright Leads, they act as a Data Processor, and we process the data to provide quotations or services.

3. How We Use Your Data

We process your personal data for the following purposes:

Responding to your enquiries
Providing quotes, consultations, and veranda installation services
Managing bookings, projects, and customer communications
Internal record-keeping and customer service
Improving our services, website, and user experience
Marketing communications (only with your consent)
Fulfilling legal or regulatory obligations

4. Legal Basis for Processing

We rely on one or more of the following lawful bases under Article 6 UK GDPR:

Contract: to provide a quote or perform a service
Consent: for marketing communications or certain cookie uses
Legitimate Interests: responding to enquiries, improving services
Legal Obligation: maintaining necessary business records

5. How Your Data Is Shared

Your personal data may be shared with:

BuildBright Leads when they act as a Data Processor
Installation teams or contractors involved in providing services
IT, hosting, CRM, or communication service providers
Regulators or authorities where legally required

We do not sell your data to third parties.

All third-party providers are required to comply with GDPR and ensure your data is kept secure.

6. International Data Transfers

If any data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Data processing agreements

7. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this policy:

Enquiry data: up to 24 months
Contract/customer data: up to 7 years (for legal/accounting purposes)
Marketing data: until you withdraw consent

After these periods, data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to data processing
Data portability
Withdraw consent at any time
Lodge a complaint with the ICO

Information Commissioner’s Office (ICO)
Website: ico.org.uk

9. Cookies and Tracking Technologies

We use cookies to improve your user experience, analyse website performance, and, where applicable, provide personalised content.

You can manage cookie preferences via your browser settings or our website’s cookie banner (where implemented).

10. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including:

Secure servers
Encryption where appropriate
Access controls
Regular security reviews

While we take all reasonable steps to protect your data, no method of transmission is entirely risk-free.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact:

MyBen Verandas
Email: [insert]
Phone: [insert]
Address: [insert]

For data received through BuildBright Leads, they can be contacted via their ICO registration details:
ICO Registration Number: ZC030233.

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Privacy Policy for MyBen Verandas

Last Updated: [Insert Date]

MyBen Verandas (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, submit an enquiry, or use our services.

We comply with the UK GDPR, the Data Protection Act 2018, and all applicable UK privacy laws.

1. Who We Are

Data Controller:
MyBen Verandas
Address: [Insert]
Email: [Insert]
Phone: [Insert]

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

2. Personal Data We Collect

We may collect and process the following types of personal information:

Information you provide directly

Name
Email address
Telephone number
Postal address
Project details, photos or specifications
Any additional information you include in your enquiry

Information collected through our website

IP address
Browser type and device information
Pages viewed and visit behaviour
Cookie data (where consented)

Information received from third parties

If you were referred to us by a lead provider or partner, we may receive your contact details and enquiry information from them.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

Responding to your enquiries
Providing quotations, surveys, consultations and veranda installation services
Communicating with you about your project
Managing orders, scheduling and customer service
Maintaining internal records
Improving our website, services and user experience
Sending marketing communications (only with your explicit consent)
Complying with legal, financial, or regulatory obligations

4. Our Legal Basis for Processing

Under the UK GDPR, we rely on one or more of the following legal bases:

Contractual necessity: to provide you with a quote or fulfil a service
Consent: for marketing emails, certain cookies, or optional communications
Legitimate Interests: responding to enquiries, improving our service, ensuring business efficiency
Legal Obligations: financial, accounting and regulatory requirements

5. How We Share Your Data

Your personal data may be shared with:

Installation teams or contractors involved in fulfilling your project
CRM, email, hosting and IT service providers
Payment processors (where applicable)
Professional advisers (e.g., accountants)
Lead generation partners, where relevant
Regulatory bodies where required by law

We do not sell or rent your personal data.

All third parties must comply with GDPR requirements and keep your data secure.

6. International Transfers

If any personal data is transferred outside the UK or EEA, we will ensure adequate safeguards are in place such as:

ICO-approved Standard Contractual Clauses
Adequacy regulations
Data processing agreements

7. Data Retention

We retain your personal data only for as long as necessary:

Enquiry data: up to 24 months
Customer and contract data: up to 7 years (for legal and accounting purposes)
Marketing data: until you withdraw consent
Cookie data: according to cookie type and browser settings

Once the retention period expires, data is securely deleted or anonymised.

8. Your Rights Under GDPR

You have the following rights under UK GDPR:

Right to access – request copies of your data
Right to rectification – correct inaccuracies
Right to erasure – request deletion of your data
Right to restrict processing
Right to object – particularly to marketing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

9. Cookies and Tracking Technologies

Our website may use cookies for:

Website performance and analytics
Functionality improvements
Marketing (only with consent)

You can manage or disable cookies through your browser settings or the cookie banner on our website (where implemented).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure servers and encrypted communications
Access controls and authentication
Regular monitoring and security reviews
Staff training on data protection

While no online system is completely secure, we take all reasonable steps to safeguard your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding your personal data, you can contact:

MyBen Verandas
Email: [Insert]
Phone: [Insert]
Address: [Insert]